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Culture at PayU

To move the needle on the large-scale changes we want to see, we are building and empowering internal culture to help us deliver in the present and prepare for the future.

PayU Principles

At PayU we aim to create a world without financial borders where everyone can prosper. See how we bring our vision to life.

We are truly global

We were founded in high-growth markets, not in the US or Western Europe, and are proud to be different. When we say “we’re global”, it’s the truth; we operate in 50+ countries. Our unique local expertise is valued by local merchants as well as international players entering new territories.

We celebrate differences

We embrace and celebrate diversity in all we do. Our company is made up of 43 nationalities and we understand the potential of each. We welcome people from all backgrounds and cultures and this philosophy makes us stronger. We are open to all ideas that serve our vision, especially the most creative.
We act like builders

At our heart, we’re entrepreneurs. We like to rapidly build and deploy promising ideas and models in markets with long-term growth potential, particularly if they disrupt. We also back good ideas and help them scale. We are not afraid to take risks and remove complexity wherever we can.

We have a bias for action and accountability

When we have an idea, we don’t wait six months for “corporate sign-off” to get started. Locally, we move fast and adapt quickly; globally, we collaborate and remain united by our purpose. We believe in local strength and identity backed by global scale.
We commit and deliver

We all have a direct impact on the performance of our business and our customers trust us to do the same for them. We strive for results and encourage individual and collective performance; our management and compensation approach reflects this.

We have an impact

Technology fosters economic growth and is redefining how money moves. We continually hunt for new ways to leverage fintech and help communities prosper through e-commerce, access to credit and innovative financial services. By doing this, we are making a real difference to billions of people’s lives.

Learn more about working at PayU

Our Values

Openness

Openness allows us to succeed globally across diverse markets and culture. We celebrate our differences, are receptive to new ideas and are empowered in everything we do.

We are accessible.
We think globally.
We listen deeply.
We embrace diversity.

Integrity

Our integrity is the foundation of our decentralized business and is the heart of how we operate. It is what makes us credible in the eyes of our customers and regulators, ensuring we remain unique in a highly competitive environment.

We are authentic.
We do what we say.
We build trust.
We act fairly.

Collaboration

Collaboration is the glue that binds us and allows us to succeed. Together we are faster at driving change and more competitive in achieving our goals.

We are united.
We value each other.
We share knowledge.
We support one another.

Courage

Courage empowers us to transform our business, to take evaluated risks and learn from failure when it happens. Our courage allows us to drive change, innovate and disrupt the status quo.

We are bold.
We take risks.
We learn from failure.
We push the boundaries.

Ownership

We all take ownership in the success of PayU because we act like entrepreneurs. By thinking big we deliver better work.

We are responsible.
We take initiative.
We stay focused.
We see things through.

Learn more about Diversity and Inclusion at PayU

Our values in the words of our PayUneers

Openness is active listening.

Without active listening, you cannot understand the merchants’ needs, the expectations of your business partners. You cannot collaborate effectively with your team members. For me, Openness is about active listening.

Marcin Onopiuk, GPO Commercial Finance Manager, PayU Poland

Integrity is everyones responsibility.

Integrity is the core of PayU. In a business environment, nothing is more important than the company’s reputation. Fortunately, each of us has a daily impact on that reputation by everyday decisions, actions, and attitudes.

Magdalena Dwornik, HRBP Operations EMEA

Collaboration means looking in the same direction.

Collaboration is essential to everything we do on a daily basis. It’s looking in the very same direction as the team, sharing the same values, and feeling accountable for whatever we do.

Marek Dworzanski, Head of Financial Settlements, EMEA

Courage is doing the impossible.

There are so many things that seem impossible at first. It takes courage to go beyond that. At PayU, we do anything we can, to go beyond limitations.

Urvashi Ahuja, Lead Engineer, PayU India

PayU Behaviours

The PayU Values define “who we are” as our guiding force. PayU Behaviours define “how we do things” and drives our future successes.

Be Honest, Do the Right Thing

As PayUneers, honesty and integrity are values that set us apart from the rest of the world. It is at the least expected moments that we can put this behaviour to the test. In these moments when no one is watching, or when we could be disliked for our honesty – we are ethical, we lead by example.
Be Inclusive

At PayU, we take pride in the diversity of opinions brought to the table with each one’s unique mind and actively seek out new ideas. We celebrate each PayUneer’s uniqueness and ensure everyone has access to equal opportunities.
Think Customer First

At PayU, we relentlessly find ways to listen to our customers and understand their needs. We don’t assume we know all about them, we do the field work and really get to know them. After all, our success is defined by one single metric – our customer’s happiness.
Debate & Disagree, but Commit Fully

Our culture is honed to encourage every PayUneer to voice their thoughts and ideas unhesitantly. We look at debates as a spark that lights active thinking and intellectual curiosity. Irrespective of the rank, we aspire for our people to be open with their thoughts and commit wholeheartedly to collective actions.
Collaborate with Empathy

We stand by the power of collaboration in every sense of the word. We are patient to understand one another’s perspective while putting forth our own, in order to find win-win solutions. After all, we grow when others grow with us.
Put PayUneers at the Center

We all know that trust is earned when actions meet words. And at PayU, we pride ourselves on the trust we have inspired in one another. As PayUneers, we celebrate our wins together, have each other’s back when things don’t go as planned and enable our peers to grow and become better every day!
Act Like an Owner

We always put PayU first, followed by our teams and then our individual selves. Every time we make a decision, we consider PayU’s best interest, for it ultimately impacts our own interests. On the road to success, there are no shortcuts or quick fixes, because when we think of the large PayU vision, all that matters is the long-term implications of our actions.
Innovate and Seek Data

It is a known fact, that all the greatest innovators have one thing in common – they are all curious. Innovation is one of our strongest core values and we see PayUneers live up to it each day by being curious, taking risks and questioning the status quo. We’re always looking at limitless possibilities to shift the paradigm for our customers.
Move Fast, Bounce Back Faster

At PayU, we are quick to adapt to changes in our external environment and smart enough to make strategic adjustments accordingly. Even in the most difficult situations, we remain resilient. If we can’t find a way, we make one, and bounce back fast!
Deliver Results

We believe that results speak lauder than actions. Where we are today is a result of constantly delivering. In order to bring our One PayU vision to life, we must audaciously continue to do so – with quality and in a timely manner. What we say, we do.